![]() Once the laptop is identified correctly, select your operating system, windows 10 in my case.Enter your service tag or browse your laptop model.If you check on device manager and the fingerprint scanner doesn’t appear and you have a device with question marks, you need to download and install the drivers. Install fingerprint sensor drivers Goodix Fingerprint error code 45 in device manager Yeah I know hey, annoying windows updatesĭevice manager was showing the fingerprint scanner but the device was marked with a question mark A windows update had messed up the fingerprint drivers somehow. I had to manual type in the password to log in to the computer.įortunately I discovered the issue was with with the drivers after checking device manager. I had the same issue on the Dell XPS 15 9570, the fingerprint sensor just stopped working. ![]() The culprit in most cases is a windows update As with all things tech it may stop working.
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